Customer Services

Application For Water Service - Residential

 To Start Service

In most circumstances, application for water service can be made by calling the Water Board office.

You will need to provide the following information:

• Full name of applicant
• Service and mailing addresses
• Information to verify the identity of the applicant
• Date you wish service to begin

In some instances, the applicants signature, a letter of credit (from another utility), or deposit may be required. A Turn On Fee of $20.00 will be applied to all new accounts.

To Stop Service

If you wish to discontinue service, you may do so by phone, mail, email, or fax.

You will need to provide the following information:

• Name
• Date you wish to have service discontinued
• Forwarding address

 A final bill will be provided to you within a few days. If a forwarding address is not provided, the final bill will be mailed to the address of record.

Application For Water Service - Commercial

To Start Service

Application for service can be made by calling the Water Board office.

You will need to provide the following information:

• Business and/or Owners name
• Type of business
• Service and mailing adresses
• Information to verify the Business / Owners identity (Tax ID #, Social Security #, etc.)
• Date you wish service to begin

Commercial accounts require a service deposit or letter of credit from another utility (may be waived if customer has previous satisfactory account history with the Water Board). A Cross Connection Inspection may be required prior to beginning service. A Turn On Fee of $20.00 will be applied to all new accounts.

To Stop Service

If you wish to discontinue service, you may do so by phone, mail, email, or fax.

You will need to provide the following information:

• Your name
• Name of business
• Date you would like service discontinued
• Forwarding address

A final bill will be provided to you within a few days. If a forwarding address is not provided, the final bill will be mailed to the address of record.

Water Testing

Public water systems are tested for contamination, but if you own a private well, routine testing is up to you.

Yearly testing is recommended for private wells. Oregon well owners are not required to test their wells by law unless you plan to sell the property upon which the well is located (ORS 448.271). If you are building a new well, other regulations apply.

Water Treatment

The main treatment plant, Pony Creek Water Treatment Plant, is located on Ocean Boulevard, Coos Bay. Improvements completed  in 2013 increased production capacity from 8 to 12 million gallons per day (MGD). The North Spit Water Treatment Plant, located on TransPacific Lane, North Bend, treats water from the dunes well system and has a capacity of 1 MGD. If an emergency arises, the North Spit Plant supplements the Pony Creek Plant to meet the needs of Water Board customers.