MEDIA RELEASE
March 21, 2023
CHANGE OF PROCEDURE – CUSTOMER NOTIFICATIONS - 24 HOUR CUT OFF FOR NON-PAY NOTICE
Effective July 1, 2023, the Coos Bay-North Bend Water Board will discontinue delivery of door hanger notifications for those customers who become eligible for cut off for non-pay. Notification will instead be delivered through automated phone call, text message, and/or e-mail. We encourage all of our customers to ensure that the Water Board has the most up to date customer contact information so future contact will be quick and easy. Customers can ensure their information is up to date by calling the Water Board at (541) 267-3128 and talking to one of our customer service representatives or by e-mailing the most up to date contact information to customer_service@cbnbh2o.com. When e-mailing the updated information, please attach your account number and address for reference.
Beginning April 1, 2023, Coos Bay-North Bend Water Board will be changing its 24-hour notice for cut off for non-pay to a 48-hour notice for cut off for non-pay. This will allow customers who receive this notice an additional 24 hours to contact the Water Board for arrangements concerning their water service.
Additionally on April 1, 2023, customers who receive a 48-hour cut off for non-pay notification and that have updated contact information will receive both a 48-hour door hanger notice and an automated phone call, text message, and/or e-mail notification. This process will remain in place until the door hanger notification is discontinued on July 1, 2023.
Thank you for your understanding. For questions or concerns regarding this change of procedure, you may contact Bryan Tichota, Customer Relations Supervisor at (541) 267-3128 Ext. 224 or bryan_tichota@cbnbh2o.com.