We've recently upgraded our system to use a new payment processor. As part of this upgrade, customers who have registered and created online bill pay accounts will need to update their payment profile (credit card number[s]). Your payment information remains safe and secure. Beginning February 5, 2019, customers enrolled in Auto-Pay (recurring payments) will begin receiving emails with instructions and a link to update their information. Those with online accounts, but not enrolled in Auto-Pay, will be prompted to update their payment profile after log-in. Customers using Quick Pay and IVR (phone) services are not affected.
Thank you for taking time to update your information, we apologize for any inconvenience this may cause. If you have any questions, or are in need of assistance, you can speak with a Customer Service Representative by calling 541-267-3128 or contact us by email at customer_service@cbnbh2o.com .