Job Description

Coos Bay-North Bend Water Board is looking for the right person to fill an immediate opening for Customer Service Representative.  Get your start in the career of water resources.  A Customer Service Representative assists customers in payment of billings, opening/closing accounts, explanation of billing; answers all incoming telephone calls and routes to proper department; processes bank deposit; does related work as required.

Job Responsibilities

1.  Receives and processes customer payments; is responsible for individual cash till

2.  Answers incoming telephone calls, handling them appropriately or transferring  them to the appropriate department

3.  Assists customers in opening new accounts, closing existing accounts, new service investigations; records address changes; makes credit arrangements with customers

4.  Receives customer complaints, determines which department the complaint should be forwarded to, and refers them accordingly; answers customer questions or complaints regarding their billing and collection activities

5.  Performs a variety of routine office duties, such as posting to billing and collection controls, processing bank deposits, typing daily cash reports and itemized statements; assists other employees as required

6.  Operates various office machines, including computer terminal

7.  Maintains a positive, team-oriented working relationship with Water Board staff; maintains a professional appearance; and maintains a courteous attitude toward customers and the general public

8.  Follows all federal and Oregon OSHA safety rules and procedures for work areas

Auxiliary Job Functions – Provides assistance to other staff as workload and staffing levels dictate; maintains knowledge and proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility; maintains work areas in a clean and orderly manner

Qualifications

MINIMUM EXPERIENCE AND EDUCATION – One year of cashiering and bookkeeping principles; graduation from a senior high school or possession of a GED

MINIMUM SKILLS AND ABILITIES – Knowledge of standard office methods; ability to make correct change; ability to write legibly; ability to operate most types of office machines, including computer terminal, personal computers and application software; ability to be accepted for bonding; ability to develop and maintain positive, cooperative, team-oriented working relationships with supervisors and co-workers; ability to maintain a professional appearance and a positive, courteous, and helpful attitude toward customers and the general public; or any satisfactory equivalent combination of experience and training which demonstrates the knowledge, skills, and abilities to perform the above duties

SPECIAL REQUIREMENTS/LICENSES – Must possess a valid driver’s license upon hire; obtain valid Oregon driver’s license within 30 days of hire and have acceptable driving record

DESIRABLE QUALIFICATIONS – Knowledge of specific billing, word processing, and spreadsheet software utilized within the utility

Physical Demands

While performing the duties of this position, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools, or controls.  The position requires mobility.  Duties involve moving materials weighing up to 15 pounds on a regular basis and may infrequently require moving materials weighing up to 25 pounds.  Manual dexterity and coordination are required over 75 percent of the work period while operating equipment such as computer keyboard, calculator, and standard office equipment

Work Environment

Usual office working conditions.  The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

Hiring Process

Application: EMPLOYMENT APPLICATION FORM

Download an employment application and email to Karen Parker at karen_parker@cbnbh2o.com.  For additional information, contact Karen Parker at karen_parker@cbnbh2o.com or Bryan Tichota at bryan_tichota@cbnbh2o.com

First consideration of applications:  September 2, 2022 - Position is open until filled

Benefits

Oregon Public Employees Union -SEIU Local 503

Eligible for 5% increase after satisfactory completion of 6 months trial period

Vacation - 90 hours (less than 5 years) accrue upon hire at prorated rate

Sick leave – 8 hours per month 

Holidays – 12 paid

Health and vision insurance through City County Insurance Services – Blue Cross/VSP ; Dental insurance through Delta Dental (minimal monthly employee contributions to insurance premiums)

Retirement plan – 401(a) Defined Contribution Plan

457 Deferred compensation plan through Nationwide - available to employees

Life insurance - $30,000 term policy (company paid)

Long Term Disability (company paid)

Short term disability option – employee paid

Life flight/ambulatory insurance – employee paid