Job Description

JOB ANNOUNCEMENT

Seeking a Customer Service Representative with exceptional customer relations/communications skills who is able to work in multi-task, high-volume office, experience with utility customer base is desirable; assist customers in opening/closing accounts, taking payments & answering customer questions relative to their bills.  Minimum requirements:  1‑year general office experience in cashiering with bookkeeping principles, graduation from senior high school or GED, valid Oregon drivers license and acceptable driving record.  Starting wage: $14.16/hr with benefits. Coos Bay-North Bend Water Board is an EOE.  To be considered, applicants must apply at the Oregon Employment Dept., 990 South 2nd, Coos Bay, Oregon where applications will be accepted until 5:00 p.m. on Thursday, October 18, 2018.  For more info call (541)756-8459.   (APPLICATION IS NOT AVAILABLE ON THIS WEBSITE)  Please do not turn in applications directly to the Water Board as they will not be considered.

Job Responsibilities

GENERAL STATEMENT OF DUTIES – Assists customers in payment of billings, opening and closing accounts, explanation of billing; answers all incoming telephone calls and routes to proper departments; processes bank deposit; does related work as required

SUPERVISION RECEIVED – Works under the supervision of the Customer Relations Supervisor who reviews work for conformance with established practices and for accuracy.

SUPERVISION EXERCISED – Supervision of other employees is not a typical function of this position; however, they may provide training and orientation to newly assigned personnel on worksite policies and practices

ESSENTIAL JOB FUNCTIONS

1.  Receives customer payments made either in person or by mail; is responsible for individual cash till

2.  Answers all incoming telephone calls and transfers them to appropriate department

3.  Assists customers in opening new accounts, closing existing accounts, new service investigations; records address changes; makes credit arrangements with customers

4.  Receives all customer complaints, determines which department the complaint should be forwarded to, and refers them accordingly; answers customer questions or complaints regarding their billing

5.  Performs a variety of routine office duties, such as posting to billing controls, processing bank deposits, typing daily cash reports and itemized statements; assists other employees as required

6.  Operates various office machines, including computer terminal

7.  Maintains a positive, team-oriented working relationship with Water Board staff; maintains a professional appearance; and maintains a courteous attitude toward customers and the general public

8.  Follows all safety rules and procedures for work areas

AUXILIARY JOB FUNCTIONS – Provides assistance to other staff as workload and staffing levels dictate; maintains knowledge and proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility; maintains work areas in a clean and orderly manner

Qualifications

MINIMUM EXPERIENCE AND EDUCATION – One year of cashiering and bookkeeping principles; graduation from a senior high school or possession of a GED

MINIMUM SKILLS AND ABILITIES – Knowledge of standard office methods; ability to make correct change; ability to write legibly; ability to operate most types of office machines, including computer terminal, personal computers and application software; ability to be accepted for bonding; ability to develop and maintain positive, cooperative, team-oriented working relationships with supervisors and co-workers; ability to maintain a professional appearance and a positive, courteous, and helpful attitude toward customers and the general public; or any satisfactory equivalent combination of experience and training which demonstrates the knowledge, skills, and abilities to perform the above duties

SPECIAL REQUIREMENTS/LICENSES – Must possess a valid Oregon drivers license and acceptable driving record

DESIRABLE QUALIFICATIONS – Knowledge of specific billing, word processing, and spreadsheet software utilized within the utility

Physical Demands

PHYSICAL REQUIREMENTS OF POSITION – While performing the duties of this position, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools, or controls.  The position requires mobility.  Duties involve moving materials weighing up to 15 pounds on a regular basis and may infrequently require moving materials weighing up to 25 pounds.  Manual dexterity and coordination are required over 75 percent of the work period while operating equipment such as computer keyboard, calculator, and standard office equipment

Work Environment

WORKING CONDITIONS – Usual office working conditions.  The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

Hiring Process

Application Instructions:

Applicants must apply through the Oregon Employment Department and complete and submit the required application packet by

5:00 p.m. on October 18, 2018 as specified in this job announcement.  

All applicants will be notified on the final status of their application via mail.

Benefits

Employees work in a strong team-oriented environment and receive a generous employee benefit package which includes 11 paid holidays, vacation and sick leave, life and accidental death insurance, long term disability, medical, dental and vision (Water Board pays a portion of premium), retirement plan - (401(a) Defined Contribution Plan, and 457 deferred compensation plan is available.